Frequently Asked Questions

Answers about Foodiepaws chews, ordering, delivery and returns.

Who is Foodiepaws?

Foodiepaws is a Revnaq LLC brand. Our chews are produced to our specifications at our facility in Azerbaijan and shipped to US customers from our fulfillment facility in Ocala, Florida. About Foodiepaws.

Which chew should I choose?

Choose a chew larger than your dog's mouth and appropriate for their size and chewing style. Always supervise and provide fresh water. Use our Find My Chew guide and the size guidance on each product page.

Are your chews odor free?

Yes. Our bully sticks, lamb collagen and dried lamb tripe chews are odor free.

Where do you ship, and what does it cost?

We ship within the United States. Standard shipping is free on a merchandise subtotal of $35 USD or more after discounts, excluding shipping and tax. Below that threshold, shipping is calculated at checkout from parcel weight and destination. A discount can bring an order below the free-shipping threshold. See our Shipping Policy.

How long does delivery take?

Orders placed by 12:00 noon Eastern Time (America/New_York) on Monday–Friday, excluding US public holidays, usually ship the same business day. Orders placed after noon, on weekends or on public holidays enter processing on the next business day. Same-day dispatch is not guaranteed. Most orders ship within 1–2 business days; during busy periods, holidays or a restock, processing can take up to 3 business days. Transit usually takes another 2–5 business days. Business days are Monday through Friday, excluding US public holidays. Delivery estimates are not guarantees.

How do I track my order?

We email a tracking number when your order ships. You can also sign in to your account to view your order and its status. If a tracking update is unclear or your package is missing, contact us with your order number.

Can I cancel an order?

During the first 15 minutes after ordering, you can cancel from your account or order confirmation email. After that, email us as soon as possible; if the order has not shipped, we will cancel and refund it. Once shipped, the return policy applies.

What if my dog does not like the chew?

Contact us within 30 days of delivery under our tail-wag guarantee. Do not ship opened food back. We will arrange your refund; donate or discard the opened product. Unopened items can be returned after we confirm the instructions. See the Refund Policy for return shipping, exclusions and refund timing.

How do subscriptions work?

Subscribe & Save is a recurring purchase. The selected delivery frequency, discount and price are shown before checkout. You can change, skip or cancel future deliveries using your subscription email or account, or contact us for help. See the Subscription & Cancellation Policy.

When is customer support available?

Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (America/New_York). Closed Saturday and Sunday.

How can I get help?

Our support team aims to reply within 1–2 business days. You can ask our AI assistant for the support team at any time.

Foodiepaws is a brand of Revnaq LLC. Contact questions@foodiepaws.com or +1 (352) 234-6762. Our address is 810 NW 25th Ave, Suite 100, Ocala, FL 34475, United States.