Shipping policy
Effective date: August 4, 2026
Everything we sell ships from our fulfillment facility in Florida. Here's what it costs, how long it takes, and what happens when something goes sideways.
Where we ship
Foodiepaws ships within the United States. We don't currently ship anywhere else. We can ship to PO boxes and to APO/FPO addresses in the United States, though those can take longer than a street address.
What shipping costs
- Free standard shipping on orders of $35 USD or more.
- Orders under $35: shipping is calculated at checkout from parcel weight and destination.
The $35 threshold is measured on the order total at checkout, after any discounts are applied.
How long it takes
Two clocks matter, and they run one after the other.
- Processing — the time between your order and the box leaving us. Most orders ship within 1–2 business days. During busy periods, holidays, or a restock it can stretch to 3 business days.
- Transit — the carrier's part. Typically 2–5 business days within the United States.
Business days are Monday through Friday, excluding United States public holidays. Orders placed on a weekend or holiday start processing the next business day. Delivery estimates shown at checkout come from the carrier and are estimates, not guarantees.
Tracking
The moment your order ships, we email you a tracking number. If tracking hasn't moved for several days, that's usually a carrier scanning gap rather than a lost package — but write to us and we'll look into it with you.
Getting the address right
We ship to the address you enter at checkout, so please check it before you pay. If you spot a mistake, email us immediately — if the order hasn't shipped we can fix it. Once it's with the carrier we can't redirect it.
If a package comes back to us as undeliverable — wrong or incomplete address, or unclaimed — we'll contact you. We can refund the items (shipping charges aren't refundable in that case) or reship once you've confirmed a corrected address, with reshipping charged at the normal rate.
Damaged, lost, or stolen packages
If a package arrives damaged, or tracking shows delivered and it isn't there, tell us within 30 days of the delivery date. We'll replace it or refund it, and we deal with the carrier claim ourselves. For a stolen package we may ask you to check with neighbours and your local carrier depot first — those two calls find most of them.
Split shipments
Occasionally an order ships in more than one box, from more than one shipment date. You'll get separate tracking for each, and you're never charged extra for it.
Subscriptions
Subscription orders ship on the same terms, with the same free-shipping threshold, on the cadence you chose. See our Purchase options cancellation policy for how to change or skip a delivery.
Questions
Foodiepaws — a brand of Revnaq LLC, 810 NW 25th Ave, Suite 100, Ocala, FL 34475, United States. Phone: +1 (352) 234-6762. Email: questions@foodiepaws.com. A real human (and their dog) replies, usually within 1–2 business days.