Skip to content
Free US shipping over $35  •  50% off your first order of $35+
Foodiepaws — Dog Chews & Treats
Sign In CART

Refund policy

Effective date: August 16, 2026

We want your dog to love what shows up at the door. If something isn't right, tell us and we'll make it right. This policy explains how returns, refunds, and exchanges work at Foodiepaws.

The short version

  • You have 30 days from delivery to ask for a return or refund.
  • Unopened items: send them back and we'll refund them.
  • Opened items: please don't ship food back to us. Donate it to a local shelter or discard it — we'll still take care of you.
  • Damaged, wrong, or missing items: we cover it, and no return is needed.
  • No restocking fees, ever.

How to start a return

You have two ways, and either is fine.

  • Do it yourself. Sign in to your account, or use the link in your order confirmation email, and request a return on the order. This works for 30 days from delivery.
  • Or write to us. Email questions@foodiepaws.com with your order number and a sentence about what went wrong. A photo helps for damaged or incorrect items, but it isn't required. We reply within 1–2 business days.

Either way, we'll confirm the return and tell you where to send it before anything ships back.

Please don't send anything back before you hear from us — unannounced returns can be hard to match to an order, which slows your refund down.

The 30-day tail-wag guarantee

If your dog simply doesn’t take to a chew, that is covered, and it costs you nothing. Tell us within 30 days of delivery. Don’t ship opened food back — donate it to a local shelter or discard it, and we’ll refund you. There is no return to arrange and no return shipping for you to pay.

Who pays return shipping

  • Our mistake — wrong item, damaged in transit, missing from the box, or a quality problem: we pay. You'll get a prepaid label, or we'll simply refund or replace without a return.
  • Your dog didn’t take to it — covered by the tail-wag guarantee above: no return, and nothing for you to pay.
  • Changed your mind — ordered the wrong size, or no longer needed, and the item is still unopened: return shipping is yours to cover, and the original shipping charge isn’t refunded.

What can't be returned

Because these are consumable treats for animals, we can't resell anything that has left our control in an opened state, and we don't accept opened food back. We also can't accept:

  • Items requested more than 30 days after delivery;
  • Items that have been used up, or damaged after delivery through misuse or storage;
  • Gift cards.

None of this limits your rights under applicable consumer protection law.

Refunds

Once we receive and check a return — or once we've agreed no return is needed — we process the refund, typically within one business day. Refunds go back to the original payment method. Your bank or card issuer then needs its own time to post it, usually 5–10 business days.

If more than 10 business days have passed since we told you a refund was issued and you still don't see it, contact your bank first, then write to us and we'll chase it with you.

Exchanges

The fastest exchange is a refund plus a new order, so your replacement ships right away instead of waiting on a return to arrive. If you'd rather do a straight swap, say so in your email and we'll arrange it.

Order cancellations

Changed your mind straight away? For the first 15 minutes after you place an order, you can cancel it yourself from your account or your order confirmation email.

After that, email us as soon as you can. Orders move to our fulfillment team quickly, but if it hasn't shipped we'll cancel it and refund you in full. Once a package is in a carrier's hands we can't recall it — the 30-day return window still applies when it arrives.

Subscriptions

Subscription orders are covered by this policy exactly like one-time orders. To stop future orders, change how often they arrive, or cancel outright, see our Purchase options cancellation policy.

Damaged or lost in transit

If your package arrives damaged, or tracking says delivered and it isn't there, tell us within 30 days of the delivery date and we'll replace it or refund it. We handle the carrier claim so you don't have to.

Questions

Foodiepaws — a brand of Revnaq LLC, 810 NW 25th Ave, Suite 100, Ocala, FL 34475, United States. Phone: +1 (352) 234-6762. Email: questions@foodiepaws.com. A real human (and their dog) replies, usually within 1–2 business days.