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Foodiepaws — Dog Chews & Treats
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Cancellation policy

Effective date: August 30, 2026

Subscribe & Save keeps your dog's favourite chew arriving on schedule at a lower price. It's a recurring purchase, so this page spells out exactly what you're agreeing to, what you'll be charged, and how to change or cancel it. You can cancel at any time, and there is no minimum number of orders.

What you're signing up for

  • A repeating order. When you choose Subscribe & Save instead of a one-time purchase, you're authorising us to charge your saved payment method and ship the same items again automatically, on the schedule you picked, until you cancel.
  • Your discount: 20% off the regular price of the subscribed items, on every delivery, for as long as the subscription runs.
  • Your first delivery is 50% off instead, when your subscription subtotal reaches $35 USD at checkout. It applies automatically, there is no code, and it counts once only, for that first delivery. Below $35 the first delivery is 20% off like every other one, and it does not combine with a one-time-purchase promotion code.
  • Your schedule: you choose delivery every 2, 3, 4, 5, or 6 weeks at the time you subscribe. You can change it later.
  • No commitment. There's no minimum number of deliveries, no contract length, and no cancellation fee.

What you'll be charged, and when

Your first charge happens when you place the order. After that, we charge your saved payment method automatically at the start of each cycle — every 2 to 6 weeks, matching the frequency you chose — and that shipment goes out on our normal schedule.

Each charge is for the subscribed items at 20% off — 50% off on the first delivery, if that delivery qualified for it — plus any shipping and tax that apply at the time. Shipping follows our normal rates, including free United States shipping on orders of $35 or more; see the Shipping policy. Free shipping is measured on your order total after discounts, so a half-price first delivery can fall below the $35 free-shipping line. Because taxes and shipping are calculated per order, the total can differ slightly from one delivery to the next.

We email you before each renewal so a charge never arrives as a surprise, and again with tracking once it ships.

How to change, skip, or cancel

You are in control of the subscription and you don't need to call anyone or explain yourself.

  1. Use your subscription portal. Every subscription confirmation and renewal reminder email contains a link to manage your subscription. From there you can change the frequency, skip the next delivery, change the products or quantity, update your address or payment method, pause, or cancel.
  2. Or just email us. Write to questions@foodiepaws.com from the address on the order, tell us what you want changed or that you want to cancel, and we'll do it for you. We reply within 1–2 business days and act on cancellation requests as soon as we read them.

Timing matters: a change or cancellation applies to orders that haven't been charged yet. Once a renewal has been charged and the order is in fulfillment, that particular delivery goes ahead — but no further ones will. Your renewal reminder arrives a few days before each charge, so the safest habit is to make any change as soon as that email lands. If a cancellation lands too late and you'd rather not keep that final shipment, tell us: our Return and refund policy still covers it.

Cancelling ends future charges and shipments. It doesn't retroactively cancel deliveries you've already received.

Prices and changes

The price of subscribed items can change over time. If the price of your subscription goes up, we'll email you before the next charge so you can decide whether to keep it, change it, or cancel. If we ever make a material change to these terms, we'll tell subscribers by email before it takes effect.

If a payment fails

If your card is declined or expires, we'll retry a small number of times over the following days and email you so you can update the payment method. If it still doesn't go through, we pause the subscription rather than keep trying indefinitely. Nothing ships until a payment succeeds.

Returns on subscription orders

Subscription deliveries carry exactly the same 30-day return and refund rights as one-time orders. See the Return and refund policy.

Availability

If a subscribed product becomes unavailable, we'll contact you to swap it or pause the subscription rather than substitute something you didn't choose. We may also end a subscription ourselves — for example if we discontinue a product or stop shipping to your area — and we'll tell you before we do.

Questions

Foodiepaws — a brand of Revnaq LLC, 810 NW 25th Ave, Suite 100, Ocala, FL 34475, United States. Phone: +1 (352) 234-6762. Email: questions@foodiepaws.com. A real human (and their dog) replies, usually within 1–2 business days.